WACAY | Fashion Brand
Wool Studio is a fashion brand for people who want modern, functional, comfort-to-wear, and unique design.
Offering genuinely everyday classics and winter essentials, with attention to details merge to form your timeless and favourite piece.
Role Overview
The Brand Supervisor is responsible for overseeing end-to-end workflows, managing cross-functional projects, and ensuring team execution aligns with timelines, brand standards, and business objectives. This role plays a key part in problem-solving, follow-up, and maintaining a consistent brand and customer experience across all touchpoints.
Responsibilities
- Workflow & Project Management
- Oversee and manage overall workflows across teams to ensure smooth and efficient operations
- Supervise ongoing projects from planning to execution
- Monitor team performance and progress to ensure tasks are completed according to timelines
- Follow up on work progress and proactively address delays or bottlenecks
- Team Supervision & Coordination
- Coordinate and support team members to ensure alignment and accountability
- Track task ownership and execution across departments
- Provide guidance and hands-on support when needed to ensure project success
- Problem Solving & Follow-up
- Resolve issues related to people, systems, and customer situations
- Handle complex or special cases escalated from front-line or customer-facing teams
- Follow up on problem resolutions until completion
- Implement preventive measures to avoid recurring issues
- Brand & Customer Experience
- Ensure service standards and brand image are consistently maintained
- Review and monitor customer communications to ensure alignment with brand tone and values
- Support teams in delivering a high-quality, consistent, and positive customer experience
- Reporting & Continuous Improvement
- Report work status, challenges, and solutions to management on a regular basis
- Analyze recurring issues and operational gaps
- Propose long-term improvements to workflows, systems, and team processes
Qualifications & Skills
- Strong organizational and project management skills
- Excellent problem-solving and follow-up abilities
- Strong communication and coordination skills
- Ability to manage multiple projects and priorities simultaneously
- High attention to detail with a strong sense of responsibility
- Experience in brand operations, customer experience, or team supervision is a plus
Benefits
- Social Security
- Annual bonus based on company performance
- Commission (position-dependent)
- Employee discount on brand products (Available after probation completion)
- Public holidays and annual leave in accordance with legal requirements
- Other benefits as announced by the company
How to Apply: Please send your resume, portfolio, social media profiles (Instagram / TikTok or other relevant platforms), and expected salary to woolstudio.hr@gmail.com
Contract: Full time | Hybrid ( WFH every Wednesday)
Location: Chidlom, Bangkok
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