Patcharavipa | Jewelry Brand
Patcharavipa is seeking a passionate and driven Store Manager to be the face of our Bangkok Flagship Store. As a key brand ambassador, you will deliver the exceptional experience our clients have come to expect, while leading the showroom with entrepreneurial flair, business-savvy strategy, and inspirational leadership. This role is perfect for someone with a background in luxury fine jewellery, a strong track record in sales and clienteling, and the desire to contribute meaningfully to a growing brand rooted in craftsmanship and design.
Key Responsibilities
- Take full ownership of the Bangkok store, ensuring a seamless, luxurious, and welcoming environment for clients.
- Implement and adapt commercial and category-specific sales strategies to meet and exceed business objectives.
- Lead with a multi-channel approach, collaborating with eCommerce, production, and PR teams.
- Curate meaningful client experiences, guiding them through discovery, storytelling, and personalised service.
- Coach and develop the sales team, focusing on jewellery expertise, styling, and exceptional service.
- Build extensive knowledge of our collections including materials, gemstones, and design narrative.
- Cultivate a culture of clienteling, using data and intuition to build lasting relationships.
- Manage bespoke and custom orders, translating client visions into exquisite one-of-a-kind pieces.
- Support after-sales service, including repairs and product care.
- Monitor and analyse showroom sales performance, applying insights to drive business results.
- Collaborate regularly with the corporate team to share client feedback, product insights, and local opportunities.
- Lead and support trunk shows and events, ensuring high engagement and brand alignment.
Key Responsibilities (Continuoused)
- Oversee inventory control, showroom upkeep, and compliance with all jewellery security protocols.
- Manage day-to-day operations, from stock and deliveries to order fulfilment and maintenance.
- Represent Patcharavipa in Thailand and other region’s press and media landscape, coordinating editor previews and managing press loans.
- Open to assist and support other departments when required, such as production team.
Candidate Profile:
- 3–5 years’ experience in fine jewellery retail, ideally in a leadership or managerial role.
- Proven success in a luxury jewellery environment with a strong client base.
- GIA-qualified (or equivalent).
- Deep understanding of jewellery product, materials, and market trends.
- Strong leadership and coaching skills with a collaborative mindset.
- Experience with Shopify or similar eCommerce platforms is a plus.
- Proactive, well-organised, and able to work across departments.
- Fluent in Thai and English; additional languages are a plus.
- A confident communicator with a polished presence and natural ability to build trust with high-value clients.
Location: Lumphini, Bangkok
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