Marmoris Sandals | Footwear Brand
Key Responsibilities:
- Online Customer Service & Sales
- Respond to customers through LINE Official Account, Instagram, Facebook, TikTok, website chat, email and other assigned channels.
- Provide clear product information, sizing recommendations, stock availability and styling suggestions.
- Follow up with interested customers, abandoned enquiries and incomplete purchases to support sales conversion.
- Handle exchanges, returns, claims and after-sales cases according to company guidelines.
- Respond to international customers in English.
- Maintain a consistent and professional Marmoris tone of voice across all channels.
- Ensure that no customer message, enquiry or pending case is overlooked.
- Order & Fullfilment Coordination
- Review and confirm online orders daily.
- Coordinate packing and shipment requirements with the warehouse team.
- Ensure order status and tracking information are updated accurately and on time.
- Proactively inform customers about delivery status, delays or pending tracking information.
- Maintain a daily order and shipment checklist to prevent missed orders or tracking updates.
- Monitor all pending customer and delivery cases until completion.
- Coordinate with the finance team regarding payments, refunds and other transaction-related issues when required.
- Website & Existing Online Channel Management
- Manage and update the Marmoris website, including product listings, images, descriptions, pricing, collections and promotional banners.
- Monitor and update stock availability across the website and existing online sales channels.
- Coordinate with the Product Designer and Visual Designer to collect product information, artwork and visual assets for online use.
- Ensure product information, pricing, stock and brand presentation remain consistent across all channels.
- Check the website regularly on both desktop and mobile.
- Identify and report website, payment, checkout or customer-experience issues.
- Coordinate product launches, restocks, archive sales and promotional updates with relevant teams.
- Manage assigned marketplace and online-channel back-office systems.
- TikTok & Social Commerce Management
- Set up, manage and develop the Marmoris TikTok account and TikTok Shop.
- Upload and maintain products, prices, stock, promotions and campaign information through TikTok Seller Center.
- Schedule and publish TikTok content provided by the Content Creator.
- Prepare captions, product links and calls to action for each post.
- Monitor TikTok comments, direct messages and customer enquiries.
- Coordinate TikTok Affiliate, KOC/KOL seeding and livestream activities.
- Identify suitable creators and coordinate product samples and campaign information.
- Monitor views, watch time, engagement, product clicks, conversion and sales.
- Research TikTok trends and propose suitable content or commercial opportunities for Marmoris.
- Work closely with the Freelance Content Creator and Visual Designer to ensure that TikTok supports both brand image and sales.
- Email Marketing & CRM
- Plan and create email campaigns for product launches, restocks, promotions and brand updates.
- Prepare campaign copy and select suitable products and visual assets.
- Coordinate required artwork with the Visual Designer.
- Build, schedule and send campaigns through Klaviyo.
- Monitor campaign performance, including open rate, click rate, conversion and revenue.
- Coordinate with the Klaviyo agency to maintain, test and improve automated email flows.
- Support customer segmentation, retention and re-engagement activities.
- Assist with LINE broadcasts and other CRM communications.
- Daily Social Media Support
- Create and publish daily sales-focused Instagram Stories using approved templates and brand assets.
- Share product highlights, restocks, sizing information, reviews, store availability, FAQs and promotional messages.
- Repost suitable customer and creator content after receiving permission.
- Support the execution of the monthly content calendar.
- Coordinate with the Freelance Content Creator and Visual Designer for required assets.
- This role is not responsible for producing major campaigns or high-production brand films.
- Reporting & Channel Improvement
- Prepare a weekly online performance report covering sales, enquiries, best sellers, conversion, customer issues and pending actions.
- Monitor website, email, TikTok and other online-channel performance.
- Analyse products that receive high traffic but low conversion.
- Collect recurring customer feedback and communicate product, sizing and service insights to relevant teams.
- Suggest practical improvements to increase sales and improve the online customer experience.
- Monitor competitors, social-commerce trends and relevant platform updates.
- Maintain clear records of customer cases, operational issues and completed actions.
Qualifications:
- Bachelorβs degree in Marketing, Business, Communication or a related field.
- 1β3 years of experience in e-commerce, online sales, social commerce or customer experience.
- Experience with Shopify, TikTok Shop, TikTok Seller Center, LINE Official Account, Klaviyo or online marketplaces is preferred.
- Good written and spoken English communication skills are required.
- Comfortable communicating with international customers through email, website chat and social media.
- Strong customer-service, sales and problem-solving skills.
- Highly organized, responsible and attentive to detail.
- Able to manage recurring daily tasks without constant follow-up.
- Comfortable working with sales data and preparing performance reports.
- Good understanding of fashion, lifestyle or consumer brands is an advantage.
- Familiarity with Canva, CapCut or basic content-editing tools is an advantage.
Location: Suksawat, Bangkok
Apply: oranee@marmoris.com
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