MODU & Sassy Baby | Toys
About the role
We are looking for a proactive and detail-oriented Online Administrator to manage customer- facing operations for both the MODU and Keimen Kids brands. You will be the first point of contact for all online inquiries, ensuring a seamless and positive experience from first message to final delivery.
Key Responsibilities
- Customer Inquiries & Support
- Respond promptly and professionally to all customer inquiries across email, social media, and any live chat platforms for both MODU and Keimen Kids brands.
- Handle pre-sale questions, product information requests, complaints, and after-sale support.
- Maintain a friendly, brand-consistent tone in all communications.
- Order Management
- Monitor and process online orders accurately and in a timely manner.
- Track order statuses and proactively update customers on their orders.
- Handle order amendments, cancellations, and returns/exchanges in line with company policy.
- Resolve order discrepancies and escalate issues where necessary.
- Warehouse Coordination
- Act as the key liaison between the customer service function and the warehouse team.
- Communicate order priorities, special handling requests, and urgent dispatches to the warehouse.
- Follow up on stock availability, dispatch confirmations, and delivery timelines.
- Flag and resolve fulfilment issues such as damaged goods, mispicks, or delays.
- Administration & Reporting
- Maintain accurate records of customer interactions, orders, and resolutions.
- Assist in updating product listings, FAQs, and customer-facing content as needed.
- Generate regular reports on inquiry volumes, order status, and fulfilment performance.
- Support the team with any ad-hoc administrative tasks related to both brands.
What we’re looking for
- Previous experience in an online customer service, e-commerce, or administrative role.
- Excellent written communication skills with strong attention to detail.
- Ability to multitask and manage priorities across two brands simultaneously.
- Comfortable working with e-commerce platforms (e.g. Shopify, WooCommerce) and order management systems.
- A team player who can collaborate effectively with warehouse and operations teams.
- Problem-solving mindset with a customer-first attitude.
- Experience with tools such as Gorgias, Zendesk, or similar helpdesk software is a plus.
What we offer
- Competitive salary
- Staff discounts on MODU & Keimen Kids products
Location: Nam Daeng, Samut Prakan
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